Here is some useful information on delivery options:
- All deliveries are sent using Royal Mail Tracked: 1 to 2 day service with an impressive 93% delivered the next working day, provided your order is placed before 3pm on a working weekday (excluding bank holidays). Timings are estimates and not guaranteed.
- Orders placed after 3pm on a working weekday will be processed the following day, meaning you’ll likely wait another day to receive your order. If your order falls on a Friday after 3pm then it will be processed the following Monday, meaning you’ll likely wait a few more days to receive your order.
- We are only able to ship our products to addresses within England, Scotland and Wales. We cannot deliver to Northern Ireland.
- All orders containing nicotine will require a signature. So, if you are not going to be in, consider using an alternative delivery address.
- If you want to track your order your shipping confirmation email will contain the tracking number or you can check your order status under my account.
- If you have not received your package within 10 working days of the given delivery date, please contact Customer Services.