Our orders are sent via Royal Mail. Within your shipment notification email, you will receive a direct link containing your tracking number for Royal Mail's delivery site.
If you have an account you can track your order status by logging into your account and clicking on 'check my orders'.
If you have not received your order, please first 'Track your Parcel' on Royal Mail's website.
If the order is still showing as out for delivery after 3 days, then please contact blu Support.
If the order is showing as delivered but you have not received your order, then please first check around your property and check that it has not been delivered to one of your neighbours. Failing that please contact Royal Mail quoting your tracking number and lodge an investigation with them. This needs to be done within 5 days from the status showing as 'delivered'. Please then notify blu support with your Royal Mail case number.
You can contact blu support by emailing (firstname.lastname@example.org); calling 0800 0149 355 or using the web chat